Contact
At Luxia Pharma, we value your trust and are here to support you with any questions or assistance you may need. Whether you're a professional looking for product details or have general inquiries about our offerings, our team is ready to help.
Get in Touch
Contact Details
- Email: support@luxiapharma.com
- Head Office: London, United Kingdom
- Business Hours: Monday to Friday, 9 AM to 5 PM GMT
Frequently Asked Questions
1. How can I place an order?
To place an order, browse our products online and add items to your cart. Once ready, proceed to checkout and follow the steps. If you’re a professional looking for wholesale orders, please contact us directly at support@luxiapharma.com.
2. Where do you ship your products?
We ship globally from our UK distribution centre. Expect delivery within 2-3 business days for UK orders and 5-7 business days internationally.
3. Are Luxia Pharma products safe for sensitive skin?
Yes, many of our products are formulated for sensitive skin. However, we recommend consulting a professional before use or performing a patch test if you have concerns.
4. Are your products cruelty-free?
Yes, all Luxia Pharma products are cruelty-free. Some items are also vegan-friendly, as detailed on their individual product pages.
5. Can your products be used at home?
Luxia Pharma products are designed for use by professional practitioners in clinical settings. For safe and effective results, always consult a licensed aesthetic professional.
6. Do you offer product training?
Yes, we provide training resources and guidance for professionals on using our products. Contact our support team to learn more.
We’re Here to Support You
Whether you have a question about your order, need advice on product use, or require assistance with wholesale inquiries, our team is dedicated to providing exceptional support.